A documented path from intake to closeout
between utilities, contractors, inspectors and owners
managed between all parties, with weekly updates
throughout the utility installation process
consistent status updates to every client
Every project runs the same documented path
Standard operating procedures cover intake, setup, utility coordination, inspection, escalation and closeout.
Intake and agreement
Consultation call, project details collected, project ID assigned, agreement signed, utility account and ownership authorization verified.
Setup and stakeholders
Permits and plans uploaded, every contact identified, communication channels opened, preliminary timeline created.
Utility coordination
Project status verified with the utility, receipt of applications confirmed, engineering review requirements verified, scheduling windows tracked.
Inspection coordination
Contractor work verified as complete first, inspection scheduled, outcomes and corrective actions tracked.
Escalation when needed
Delays are identified, the root cause is found, and you are notified of the status and proposed resolution steps.
Closeout
Installation completion verified, inspections and approvals confirmed as final, final project summary provided.
What happens while your project is active
| When | What happens | What you receive |
|---|---|---|
| Ongoing | Utility contact and status checks | Confirmed status on applications and reviews |
| Weekly | Project timeline review | Delays identified against expected scheduling windows |
| Weekly | Project updates | An update on every active project |
| Every message | Client communication | A response within 24 hours |
| If delayed | Standard escalation | Utility representative contacted, then a supervisor if there is no response within 48 to 72 hours |
When a project stalls, escalation follows a set path
Every step is documented and kept factual and professional. Regular communication continues with all parties until the issue is resolved.
Questions about the process
How often will I get updates?
Weekly project updates on active projects. During an emergency escalation, you receive daily status updates until the issue is resolved.
What happens if my project is delayed?
We determine the root cause, document the impact on the schedule and notify you of the status and proposed resolution steps before escalating.
What counts as an emergency?
A delay that affects closing dates, raises safety concerns or causes contractor shutdowns.
What do you need from me?
Requested documentation, site access information, utility account information and timely responses.
What happens at closeout?
We verify installation completion, confirm inspections and approvals are final, and provide a final project summary.
Send us the project details. We will start with a consultation call.
Share the property address, scope of work, contractor information, utility provider and target timeline, and we will follow up to schedule the call.